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Answers, without the ticket queue.

The questions we hear most, answered plainly. If yours is not here, the contact form goes straight to the team.

Getting started

How do I create an account?: Go to chat.incbury.co.uk and choose Sign up. You can use an email and password or continue with Google.
Is there a free plan?: Yes. Free lets you try Atom every day with every reasoning mode, within daily fair-use limits. The exact numbers for every plan are on the usage limits page under Pricing.
Which browsers are supported?: Current versions of Chrome, Edge, Safari and Firefox on desktop and mobile. A native mobile app is on the roadmap.
Which languages does Incbury support?: This website is available in English, Spanish, French, German, Brazilian Portuguese and Japanese. Incbury Chat is in English for now, and Atom works best in English, though you can write to it in other languages.

What are Instant, Medium and High?: Reasoning modes. Instant answers immediately, Medium thinks briefly first, High thinks for as long as the problem needs and shows its working. Choose per message from the composer.
How do I turn on web search?: Toggle Search in the composer. Atom will read live sources and cite them inline. Atom may also search on its own when a question needs current information, and it shows you when it did. Deep research is a separate option for longer reports.
Can I attach files?: Yes. Drop documents, spreadsheets or images into the composer, or record a voice note, and Atom will use them in that conversation.
How do projects work?: Create a project from the sidebar, then move conversations into it from the chat menu. Pin the ones you use most and archive the rest.

How do I enable two-factor authentication?: Open Settings, choose Security and follow the steps for an authenticator app or email codes. We recommend the authenticator app.
I lost access to my authenticator.: Use one of the recovery codes you were shown when you set up 2FA. If you have none, contact us from the email on your account and we will verify you manually.
How do I change my email or password?: Both are in Settings under Account. Changing your email requires confirming the new address.
Where are API keys?: Settings, then API keys. Keys are shown once when created; store them somewhere safe and revoke any you no longer use.

Which currencies can I pay in?: Pounds, US dollars, euros, Brazilian reais and Japanese yen. Checkout picks the currency for your country automatically; elsewhere you are charged in pounds.
Is tax included?: No. Prices exclude VAT, GST and sales tax. Where tax applies, Stripe adds it for your country at checkout.
Can I get a VAT invoice?: Yes. Add your business tax ID at checkout or under Plan & billing in settings and it will appear on every invoice.

Are my conversations used to train Atom?: No. The exception is a response you report to us, which we may review and use to improve Atom. The privacy policy explains exactly how data is handled.
How do I export or delete a chat?: Open the chat menu in the top right of any conversation. Export downloads a JSON file; Delete removes it permanently.
How do I delete my account?: Settings, Account, Delete account. This removes your conversations, projects and keys. It cannot be undone.

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