- Do I need a card to start?
- No. Create an account and start chatting with Atom immediately on the Free plan.
- What counts as a message?
- Each prompt you send. Regenerating a reply or editing a prompt counts as a new message.
- What happens when I hit a limit?
- Limits are fair-use ceilings. Incbury shows where you stand under View limits in settings. Daily limits reset at midnight UTC and deep research resets monthly. The usage limits page lists the numbers for every plan.
- Can I cancel or switch plans?
- Yes, whenever you like. Moving between paid plans, or adding people to a Business team, is prorated to the day. If you cancel, you keep your plan until the end of the billing period, then move to Free. Your chats stay put.
- How does Business billing work?
- Business is billed per user each month, with a minimum of 2 users, on one invoice for the whole team. Usage limits are pooled: the team shares each user's allowance multiplied by the number of seats.
- How do I pay?
- Card and local payment methods are handled securely by Stripe. You are charged in your local currency where we support it (pounds, US dollars, euros, Brazilian reais or Japanese yen) and in pounds elsewhere. Invoices and receipts are available under Plan & billing in settings.
- Does the price include tax?
- No. Prices exclude VAT, GST and sales tax. Where tax applies, Stripe adds it for your country at checkout, and business customers can add a tax ID to their invoice.
- Is my data used to train Atom?
- No. We do not train Atom on your conversations, except a response you report to us, which we may use to improve Atom. See our privacy policy for exactly what we collect and why. You can export or permanently delete any conversation at any time.
- Is there a discount for students or charities?
- Not yet, but tell us who you are on the contact page and we will do our best.